We're here to help

Email us

The fastest way to reach the Junior team is over email. Click below and we'll get back to you, typically within 6 hours on business days (Pacific Time, Monday – Friday).

Or copy the address: [email protected]

Before you write in

A quick checklist that helps us help you faster — include whichever of these apply to your issue:

• Your Slack workspace name (or workspace URL)
• The email address you signed up with
• A short description of what you were trying to do and what happened instead
• Approximate time the issue occurred (with timezone, if you can)
• A screenshot or screen recording, if relevant

What we can help with

• Installation & setup: installing the Junior Slack app, connecting integrations, and inviting teammates.
• Bug reports: unexpected behavior, errors, or anything that doesn't look right.
• Billing & subscriptions: plan changes, invoices, refunds, and seat management.
• Account & data: changing your email, deleting your account, exporting your data, or revoking integrations.
• Security & privacy: reporting a vulnerability, questions about how Junior handles your data, or compliance inquiries.
• Feedback & feature requests: tell us what would make Junior more useful for your team.

Security disclosure

If you believe you've found a security vulnerability in Junior, please email [email protected] with the subject line "Security disclosure". Please do not file public issues or share details publicly until we've had a chance to investigate and respond.

Other resources

• Docs — guides on setup, integrations, and how Junior works.
• Privacy Policy — how we collect, use, and protect your data.
• Terms of Service — the agreement that governs your use of Junior.
• junior.so — product overview and installation.